The following are terms and conditions of a legal agreement between you and IJewelCad.com. and its affiliates (collectively, “IJewelCad”, “we”, “us” or “our”). These terms and conditions govern your use of www.IJewelCad.com, (the “IJewelCad Website” or “Website”), any mobile applications, and the services, features, product and content we offer. By using the Services, you acknowledge you have read, understood and agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations. If you do not agree with these Terms and Conditions, you should not use the Website, Applications, or Services.
ACCOUNT TERMS You represent and warrant that you are at least 18 years of age to use this Service. If you are under 18 years of age, you may use IJewelCAD.com only with involvement of a parent or guardian. We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. You are solely responsible for ensuring that these Terms and Conditions are in compliance with all laws, rules and regulations applicable to you and the right to access the Services is revoked where these Terms and Conditions or use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation. Further, the Services are offered only for your use, and not for the use or benefit of any third party. To use some Services, you must register for an account on the Services (an “Account”). You must provide current, accurate identification, contact, and other information that may be required as part of the Account registration process and/or continued use of the Service, and you must keep your Account information updated. You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than you without appropriate authorization; or (iii) use, as a username, a name that is otherwise offensive, vulgar or obscene. You are responsible for maintaining the confidentiality of your Service password and Account, and are solely responsible for all activities that occur on your Account. You must notify us immediately of any change in your eligibility to use the Services, breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for your Account. We will not be liable for any loss or damage from your failure to maintain the security of your Account and password. We reserve the right to refuse service to or terminate service of anyone at any time without notice for any reason. You shall have the ability to delete your Account, either directly or through a request made to one of our employees or affiliates.
The prices displayed on the Website are only indications and are valid only for the moment that they are displayed. IJewelCad reserves the right to change its prices on the website at any time without prior notice to you. Such change however will have no effect on orders completed before the posting of a new price on the website. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order. In the event of an error, any monies paid related to that order will be refunded to you.Unacceptable orders, cancellation of orders by us. If a 3D Model is available through our Website, the default assumption is that it can be produced. There are, however, technical or other reasons why IJewelCad may not accept or may cancel your order during the entire ordering process, even after our acceptance of your order. Such reasons can be, for example, but not limited to, the unfeasibility of the model, an infringing feature of your 3D Model (see our content policy), or the destination of the delivery you indicated in your order. In case we cancel your partial or entire order, we will contact you via email and, at IJewelCads’ sole and exclusive discretion, we may issue you store credit or a full refund for the cancelled item(s).
PAYMENT AND PRICE Quotes and prices are in USD. They may be converted to your currency through this website.
SHIPPING ALL items are shipped FOB Whitby Ontario Canada. All shippments should be insured by the buyer against loss in shipping. Your order will be delivered to your shipping address. We deliver to multiple countries. You can only select those countries as your shipping address during the ordering process. We will use our commercially reasonable efforts to ship your order to the shipping address within the delivery time indicated in our confirmation email; nevertheless, depending on your shipping address it may take longer time. Any shipping and delivery dates given by us are only best estimates and we are not liable for any damage or cost caused by delay in shipping or delivery. Title and risk of loss is transferred to you upon transfer of the goods from IJewelCad to the shipment carrier . The following are the estimated rates for shipping from Canada. We use the most cost effective method for each item. If you need faster shipping please contact us for a quote. Custom upgrades will be billed prior to shipping.
Light Packet Air/Small Packet Air: Items under $100 ship Light Packet (flat) or Small Packet (boxed). There is no tracking or insurance. Delivery time is 4-10 business days. If you order totals over $100 you may want to consider an upgrade to Tracked which has $100 insurance and tracking.
Tracked/Expedited: Items $150- $500 in value will ship by Tracked or Expedited to the USA, European Union, GB, Australia/NZ and Asia. Tracked has $100 insurance and Expedited up to $1000 insurance and tracking. Delivery times vary from 4-7 days to the USA and 6-12 days for everywhere else.
Express: Items $500-$1000 usually ship by Express Post. This has tracking and insurance and takes 2-3 business days to the USA and 6-7 business days overseas. Upgrade would be to FedEx overnight service.
FedEx: All items over $1000 are shipped by FedEx. Shipping is overnight to Canada and the USA. Overseas destinations will be given a quote and ADDITIONAL FEES may be required. It is recommended that you buy insurance from the shipper to cover any shippments lost in shipping. An adult it required to sign for all packages.
CUSTOMS DUTIES AND TAXES
CUSTOMERS (Buyer, Importer) ARE RESPONSIBLE OR ANY DUTIES AND TAXES APPLIED BY THEIR CUSTOMS.
All items over $2000.00 CND will require a B13 report before exporting. These items are more likely to be taxed by the importing countries. All countries have limits on the value of imports before applying customs duty and tax. Please check with your local Customs office to get an estimate of duties and taxes on your purchase before ordering. Also be aware that some countries may require you to fill out paperwork prior to our shipping your purchase. We do not ship to all countries. REFUNDS AND EXCHANGES All of our jewellery is custom manufactured with care, carefully inspected and free from known defects. IJewelCad will repair or replace any defective pieces as we see fit and deemed to have been defective as a result of manufacturing, for a period of one year from the date of purchase. If any work is done by a third party (ie. sizing, setting or finishing) this guarantee is void unless the work is pre-approved by us.
READY-TO-SHIP JEWELLERY that is not created as a custom order may be returned for refund, credit or exchange within 7 days of date of receipt. The item must be in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred. IF THE RING HAS BEEN CUSTOM SIZED TO FIT, YOU CAN ONLY RETURN FOR CREDIT OR EXCHANGE.
CUSTOM JEWELLERY IS FINAL SALE. IJewelCad's guarantee is that the piece will match the final design you approved through detailed photos, including the dimensions, type of stone(s) and metals (gold or silver). Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in the overall size of the piece(s) and/or minor differences in the stone colors and shape.
If you cancel the order after the piece of jewellery is in production or finished (but not yet shipped), there will be a restocking fee of 15% of the quoted price.
Original shipping charges are not refundable for any returns.
If you wish to return a piece of jewellery, please contact us first. We will supply you with the correct customs information for your return. We are not responsible for item(s) lost or damaged in transit. Return shipping and insurance costs are the responsibility of the buyer.
Earrings: In the interest of health and hygiene standards, are all final sales with not exchange and/or refund. ADDITIONAL POLICIES AND FAQS Please make sure you know your ring size. Do not guess or measure with a piece of string or tape measure. For the most accurate size you can go to any jewellery counter and ask for a measurement.
Please note that I do not work with customer-supplied stones or metal.
Re-sizing of finished rings will incur a $20-30 fee plus shipping.
CUSTOM ORDERS: I enjoy working with my customers to create something unique but please read the following so you know what is involved.
The custom order process for a new jewelry design starts with your convo or email. During this first phase I ask you to tell me something about the jewelry you want (the type, stones, metal or anything else important to you). I will send you a link to a design form questionnaire to help answer our questions. All quotes are in USD.
Once you have completed this form I will help you with the design phase by asking questions and making suggestions so the final design is what you have envisioned. The more information (links, photos, details) that you can give me the better. The next step begins after I have a clear understanding of your design. Once we have agreed on a design, price, payment plan and delivery schedule I will send you a confirmation contract. When it is approved I contact you by phone for credit card information to get a deposit payment which will represent 50% of the estimated quote and, upon payment, I will begin your design. The final balance is payable when you approve the finished piece through detailed photos.
Should this order be cancelled at any time a non-refundable fee will apply. Custom designs may be relisted and used in our shop and portfolio for future sales and marketing, unless other wise agreed. Layaway Plan: Layaway requires a 25% deposit, with the option to pay in equal installments weekly or bi-weekly. Payments must be completed within 60 days. If for any reason payment cannot be completed and the order is cancelled, a refund less 10% of the value of the piece will be reimbursed.
Wear and Tear: Jewelry should be worn with care. Please do not wear your jewelry in during extreme physical activity. Pearls and softer stones such as turquoise are delicate and should not come into contact with perfumes or hairspray. Oxidation/discoloration can happen to most metals. Please do not wear your jewellery in a hot tub or pool.
Warranty; Disclaimer. IJewelCad warrants only that the model manufactured by us will substantially meet the features of the indicated 3D Model within the limitations of the 3D printing technology. IJewelCad does not give any warranty about the 3D Models themselves and does not guarantee that the 3D Model will be fit for any particular purposes. Please inspect the 3D Model and/or jewelry upon receipt immediately. If the 3D Model and/or is faulty when you received it and you believe you are entitled to a replacement in accordance with the warranty above, please contact us within 10 days after receipt of the your order. Such warranty claim can be made only within 10 days after receipt of the model and/or jewelry by you. Do not return any product unless we require you to do so. We will confirm whether you are entitled to a replacement or refund. Transportation costs in respect of a faulty product will be borne by us. We have no special relationship with or fiduciary duty to you. You acknowledge that we have no duty to take any action regarding: (a) which users gain access to the Services; (b) what content you access via the Services; or (c) how you may interpret or use the content. You release us from all liability for you having acquired or not acquired content through the Services. We make no representations concerning any content (including without limitation 3D Models) contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, or legality of material or content (including without limitation 3D Models) contained in or accessed through the Services. THE SERVICES AND CONTENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. WE, AND OUR DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS AND CONTENT PROVIDERS DO NOT WARRANT THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU. PLEASE NOTE THAT, UNLESS OTHERWISE STATED IN THE DESCRIPTION FOR A SPECIFIC METERIAL, THE MATERIALS WE USE FOR MANUFACTURING THE 3D MODELS MAKE THE 3D MODELS SUITABLE ONLY FOR DECORATIVE PURPOSES AND THEY ARE NOT SUITED FOR ANY OTHER PURPOSE. THE 3D MODELS ARE NOT SUITED TO BE USED AS TOYS, OR TO BE GIVEN TO CHILDREN. THE 3D MODELS SHOULD NOT COME IN CONTACT WITH ELECTRICITY OR FOOD OR LIQUIDS AND SHOULD BE KEPT AWAY FROM HEAT.